Sounds like the manufacturers need to raise the LVC settings for colder climates/seasons?You can damage a lithium battery when the temperature is too low. Even my LiFePo's have a built in heater to keep them warm but I can only assume that if you let the cars battery's get too low and it can not warm the batteries in those temps, you are SOL and stuck until you find a way to warm the batteries.
If Tesla does not educate the buyer, then it is bad on Tesla. If they were warned and ignored the advice to charge earlier, then it is bad on the drivers. If they were never told nor the car never warned them, then the Tesla engineers are at fault. Either way it makes electric vehicles look terrible.
They were probably sitting in the car with the cars heater on waiting for the charger and drained the packs.
You really should have a way to charge your electric car where you sleep at night. Relying on public chargers is going to get you into trouble one day.
A simple software update perhaps? They likely don't want to because it would lower the range they can boast aboot..
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