Hey guys,
I have no idea, what is wrong with the customer support of ARRMA within europe at the moment, but on the 23rd or August it has been 6 months since I send in my ARRMA Nero Big Rock for a warranty claim - to get it repaired. And it still have no clue when I will get it back. Now, I don't know how you would feel if I took your model away for the whole summer... But I feel kind of pissed. All I know is, well, at least that is what the told me, not by themselves, after I asked twice, that they are still waiting for spare parts for the repair. This info is already 2 months old, now. Do you think they would contact me or make any forecast or whatever? Nah. It's horrible.
I've decided to buy a ARRMA model because I thought they were not only great to drive, well build, but also have a good customer service. Maybe this works for the US, but here in Europe I actually feel kind of "unwanted", you know.
Anyone else experiencing this kind of issues?
Best regards
Joachim
I have no idea, what is wrong with the customer support of ARRMA within europe at the moment, but on the 23rd or August it has been 6 months since I send in my ARRMA Nero Big Rock for a warranty claim - to get it repaired. And it still have no clue when I will get it back. Now, I don't know how you would feel if I took your model away for the whole summer... But I feel kind of pissed. All I know is, well, at least that is what the told me, not by themselves, after I asked twice, that they are still waiting for spare parts for the repair. This info is already 2 months old, now. Do you think they would contact me or make any forecast or whatever? Nah. It's horrible.
I've decided to buy a ARRMA model because I thought they were not only great to drive, well build, but also have a good customer service. Maybe this works for the US, but here in Europe I actually feel kind of "unwanted", you know.
Anyone else experiencing this kind of issues?
Best regards
Joachim